Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all tags.
Several types of goods are exempt from being exchanged. We don't accept panties for exchange.
To complete your exchange, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Cra 16 #12 Sur 65 Medellín Antioquia CO 050001.
*We don't offer money refund.
To return your product, you should mail your product to: Cra 16 #12 Sur 65 Medellín Antioquia CO 050001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We offer $9,000 (COP) Local shipping to Medellín and $12,000 (COP) standard shipping to all other Colombian cities.
When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner, nevertheless we can take up to 6 business days to ship your order.
We ship via certified mail. For standard shipping outside Medellín, please allow 3-15 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you if and when the item will be available.
If you spend over $250,000 COP you order will be eligible for Free Shipping!
Please handle our garments with care. We use delicate materials and trims that make our garments special. We suggest to hand wash all of our pieces to guarantee a good appearance overt time.